CMSWire: What Makes a Chatbot Tick?

Press Coverage by Rei Morikawa | January 31, 2019

CMSWire is a B2B publication that covers the digital customer experience, marketing technology, digital workplace and information management sectors.

In this contributor article, Charly Walther, our VP of Product and Growth, explains the benefits of implementing chatbots on your site. He also explains natural language processing (NLP), the technology that drives chatbots.


Read the full article here.

The Author
Rei Morikawa

Rei writes content for Lionbridge’s website, blog articles, and social media. Born and raised in Tokyo, but also studied abroad in the US. A huge people person, and passionate about long-distance running, traveling, and discovering new music on Spotify.


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