Contact Center Pipeline: Chatbots in the Contact Center

Press Coverage by Rei Morikawa | March 13, 2019

Contact Center Pipeline is a monthly magazine and blog focused on the specific needs and challenges of the contact center. Contributors bring their unique understanding of what makes the call center the organization’s driving force for service delivery, aligning customer experience and ensuring long-term business success.

Charly Walther (VP of Product & Growth) was invited to this panel discussion to share his expertise about chatbot usage, trends, and developments.

Read the full article here.

The Author
Rei Morikawa

Rei writes content for Lionbridge’s website, blog articles, and social media. Born and raised in Tokyo, but also studied abroad in the US. A huge people person, and passionate about long-distance running, traveling, and discovering new music on Spotify.


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