Chatbot Training Data

What is Chatbot Training Data?

Chatbot training data is the information that helps a chatbot understand what users are saying, and how to respond. To build an effective chatbot, you must first feed it information, which could come from your company's FAQ webpages, customer support chat scripts, call logs, help email account, and other written sources. You could also get information for the chatbot training dataset directly from the personal knowledge of sales representatives.

Lionbridge offers chatbot training data services including intent variation and intent classification, to ensure that your chatbot can recognize and classify user queries, and respond with the correct answer or follow-up question.

Why Choose Lionbridge’s Chatbot Training Data Services?

Chatbots need a lot of training data to learn how to respond effectively to different human interactions. At Lionbridge, we provide the training tools you need, including chatbot utterances and conversation templates. The ultimate goals for a chatbot are to maintain natural conversation fluidity and consistent engagement, and Lionbridge can help with both.

500,000+ Contributors
300+ Languages
20+ Years of Experience

Scale

Lionbridge has access to 500,000 contributors around the globe, so we can quickly create large, custom chatbot training datasets in 300 languages.

Quality

Lionbridge’s quality assurance system includes a rigorous review process to ensure that we provide clean, high-quality chatbot training datasets.

Experience

With 20 years of experience in the translation and localization industry, natural language processing tasks are Lionbridge’s strength.

Lionbridge’s Chatbot Training Data Services

Intent Variation

Lionbridge provides crowdsourced intent variation services. We create custom intent variation datasets that cover all of the different ways that users from different demographic groups might express the same intent.

Intent Classification

Lionbridge’s global team of 500,000 language experts will categorize utterances into relevant predefined intent groups. Use our intent classification services to accurately match utterances to specific intents for your chatbot to understand.

Intent Recognition

Lionbridge provides intent recognition services at the word level to help your chatbot recognize multiple intents from utterances that have long, complex sentences. Take advantage of our intent recognition services to help your chatbot understand the purpose and meaning of different utterances.

How do Lionbridge’s chatbot training data services work?

1. Project set-up

Our team will work with you to develop a custom solution based on your project objectives and timeline.

2. Production

Our crowd of multilingual experts get to work creating, annotating or validating your data.

3. Delivery

Our project management team checks, packages, and formats the data before being sent to you for final approval.

Success Stories

TRAINING DATA FOR CHATBOTS IN THE TRANSPORTATION INDUSTRY

Lionbridge created training data for chatbots in Tokyo train stations, to answer common questions that passengers would normally ask the station master. We provided chatbot intent variations in English, Chinese, Simplified Chinese, and Korean.

TRAINING DATA FOR CHATBOTS IN THE HOTEL INDUSTRY

Lionbridge created chatbot intent variations for a chatbot on the popular Japanese messaging app LINE. The chatbot allowed customers to have an easy, intuitive way to communicate and ask questions to the hotel staff.