WE SUPPLY THE WORLD'S LEADING COMPANIES WITH SALES CALL ANALYTICS
To perform this kind of call analysis, accurately tagged audio is crucial. A clean and accurately labeled dataset is the bedrock of all great analysis, so you need a partner you can trust to provide you with a solid foundation. Our team of experts work tirelessly to ensure that your system of tags is comprehensive and suited to your unique analytical needs. Whether you’re looking to perform your own analysis or build a conversational intelligence solution to improve sales reps, we have the tools to transform your team.
Our Services for Sales Call Analysis
Audio Transcription
Before you begin any sales call analysis, it’s essential to have an accurate transcription. Whether you need a concise document or a verbatim transcription for a deep dive into the data, our professional linguists can transcribe, annotate, and package your audio in any of 300 languages. Click the link below to discover how our transcripts can impact your sales performance.
Audio Classification
Categorizing your audio can help you to identify recurring problems with your pitch or pick up signals that tell you exactly what your prospect is thinking. Our platform allows you to tag your data according to a customized set of categories, so you’re always focused on the most valuable insights for your team. Learn more about our platform’s capabilities on our audio classification page.
Sentiment Analysis
Analyzing the sentiment of your calls can give you valuable insights into the impact of your pitch, as well as what your prospects are feeling as they listen to it. At Lionbridge, we have a specialized platform that can help you to annotate your data for sentiment across multiple languages. Whether you’re looking at simple sales call analysis or a full-scale sentiment analysis solution, we can prepare your data for the task.
Our Annotation Platform
How it Works

1. Project set-up
Our team will work with you to develop a custom solution based on your project objectives and timeline.


2. Production
Our crowd of multilingual experts get to work creating, annotating or validating your data.


3. Delivery
Our project management team checks, packages and formats the data before being sent to you for final approval.

Why Lionbridge?
Accuracy
We perform rigorous quality checks to ensure that your tags are uniform and comprehensive.
Scale
Use crowdsourcing to analyze calls for every sales rep, whether you have a small team or an entire call center.
Flexibility
Perform the analysis that’s important to you through our flexible project workflows.
Pricing for Sales Call Analysis
The Lionbridge platform streamlines much of the data collection process, allowing us to offer one of the most cost-effective solutions in the industry. Our project management team will work with you to understand your project objectives and customize a program for your requirements.
- Account Manager
- Project Management
- 24/7 Support
- API
- NDA
- Volume pricing
- Custom reporting
- Enterprise-grade SLAs
- Custom invoicing
- Consulting services

Multilingual Sales Call Analytics
Lionbridge provides professional sales call analysis in over 300 languages. Some of our most popular languages include:
- Chinese sales call analytics
- Dutch sales call analytics
- French sales call analytics
- German sales call analytics
- Italian sales call analytics
- Japanese sales call analytics
- Portuguese sales call analytics
- Spanish sales call analytics