Sales Call Analysis | Lionbridge AI

WE SUPPLY THE WORLD'S LEADING COMPANIES WITH SALES CALL ANALYTICS

There’s a fine line between good sales reps and great ones. Luckily, you no longer have to rely on instinct to figure out the difference. Machine learning can help you to analyze your sales team in the field through detailed customer call analysis. Whether you want to tighten your sales pitch or understand your clients better, machine learning systems can spot the verbal clues that prove the difference between losing and closing a deal.

To perform this kind of call analysis, accurately tagged audio is crucial. A clean and accurately labeled dataset is the bedrock of all great analysis, so you need a partner you can trust to provide you with a solid foundation. Our team of experts work tirelessly to ensure that your system of tags is comprehensive and suited to your unique analytical needs. Whether you’re looking to perform your own analysis or build a conversational intelligence solution to improve sales reps, we have the tools to transform your team.

Our Services for Sales Call Analysis

Audio Transcription

Before you begin any sales call analysis, it’s essential to have an accurate transcription. Whether you need a concise document or a verbatim transcription for a deep dive into the data, our professional linguists can transcribe, annotate, and package your audio in any of 300 languages. Click the link below to discover how our transcripts can impact your sales performance.

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Audio Classification

Categorizing your audio can help you to identify recurring problems with your pitch or pick up signals that tell you exactly what your prospect is thinking. Our platform allows you to tag your data according to a customized set of categories, so you’re always focused on the most valuable insights for your team. Learn more about our platform’s capabilities on our audio classification page.

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Sentiment Analysis

Analyzing the sentiment of your calls can give you valuable insights into the impact of your pitch, as well as what your prospects are feeling as they listen to it. At Lionbridge, we have a specialized platform that can help you to annotate your data for sentiment across multiple languages. Whether you’re looking at simple sales call analysis or a full-scale sentiment analysis solution, we can prepare your data for the task.

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Our Annotation Platform

SENTIMENT ANALYSIS ON OUR PROPRIETARY PLATFORM

AUDIO TRANSCRIPTION ON OUR PROPRIETARY PLATFORM

How it Works

1. Project set-up

Our team will work with you to develop a custom solution based on your project objectives and timeline.

2. Production

Our crowd of multilingual experts get to work creating, annotating or validating your data.

3. Delivery

Our project management team checks, packages and formats the data before being sent to you for final approval.

Why Lionbridge?

Accuracy

We perform rigorous quality checks to ensure that your tags are uniform and comprehensive.

Scale

Use crowdsourcing to analyze calls for every sales rep, whether you have a small team or an entire call center.

Flexibility

Perform the analysis that’s important to you through our flexible project workflows.

1 million+ Contributors

300+ Languages

20+ Years of Experience

Case Studies

Sentiment Analysis

We annotated the sentiment of over 20,000 records for one of the world’s largest technology companies. Our contributors prepared and tagged each text according to a set of predefined categories determined by the client. Thanks to our crowd’s language expertise and rigorous quality checks, our client was able to expand their sentiment analysis solution into 14 languages.

For more information, download the full case study here.

Pricing for Sales Call Analysis

The Lionbridge platform streamlines much of the data collection process, allowing us to offer one of the most cost-effective solutions in the industry. Our project management team will work with you to understand your project objectives and customize a program for your requirements.